Refunds and cancellations
Cancel anytime, get a 14-day money-back refund, and request a refund from Settings.
Blake keeps refunds and cancellations simple. Cancel from Settings whenever you want, keep your access to the end of the paid month, and request a refund from Settings when one applies. Approved refunds land within one week.
Before you start
- You are the workspace Owner. Only Owners can cancel a paid plan or request a refund.
Cancel your plan
You can cancel a paid plan any time.
- Open Settings > Billing in the sidebar.
- Click Cancel plan.
- Confirm the cancellation.
Your access continues until the end of the current paid month, and so do your credits. Nothing is cut off mid-cycle.
Cancelling stops the next renewal. It does not delete your workspace or your data. You keep everything you built in Blake, and you can return whenever you want.
14-day money-back guarantee
If you upgrade to Scout, Closer, or Dealmaker as a new customer and change your mind within 14 days, request a refund from Settings > Billing and we refund your payment in full. No form, no back-and-forth.
Enterprise refunds follow the terms in your commercial agreement.
After the paid month ends
After the paid month runs out, you have two paths.
Downgrade to Free
Your workspace stays. Your data, your deals, your Discovery profiles, your companies, and your contacts are all preserved. Blake becomes read-mostly with Free-plan limits.
Credits on your paid plan stay usable until the end of the paid month and expire there. They do not carry over to Free. Plan the last stretch of the month accordingly.
Delete the workspace
Open Settings > Account > More and choose Delete workspace. Blake soft-deletes and keeps the workspace for 30 days so you can restore it. After 30 days, the workspace and its data are removed.
Billing errors and bug refunds
If you were charged for something you did not buy, or the amount is wrong, or a bug on our side caused an incorrect charge, request a refund from Settings > Billing. Billing errors and bug-related charges are refunded in full.
How to request a refund
- Open Settings > Billing in the sidebar.
- Click Request a refund.
- Pick the reason (14-day money-back, billing error, bug) and confirm.
We review the request and reply within one business day.
Refund timing
Approved refunds land within one week from the day we confirm. If you have not seen the money after seven days, contact billing@useblake.ai from the address on your account and we will chase it with our payment provider.
If this does not work
- You cannot see the Cancel plan or Request a refund action: your role is not Owner. Ask the workspace Owner to handle the request.
- You cannot sign in to check invoices: contact
billing@useblake.aiand describe the workspace name and the email you signed up with in your message. We can locate the account without you signing in. - You want the workspace removed immediately, not after 30 days: contact
billing@useblake.aiand we will process the removal.